Moschino Reviews

So, I buy a pair of shoes from Moschino in January, return the shoes the same month. We're now in April and still no refund. Brexit excuses, ignored emails, disconnected phone calls, flippant staff...the list goes on and still Moschino won't pay me back. Disgusting.

I would give it a zero if there is such an option!
Their website had some system hiccup, and that made me to place the same order twice. It was not my fault to begin with, and the live chat customer service person had admitted that their website could be 'overloaded' from time to time.
I found out the dual order problem and contacted them right away, within less than 10 mins after orders being placed. All I got was a NO. I was told that either of the orders could not be canceld even though that was all their fault. The live chat guy seemed to reply my queries with irrelevant answers. The usage of English seemed extremly odd, and I guess from the username given during the chat, the customer support seems to be based in Italy.
Anyways, it is just horrid. I had also paid the shipping cost twice thanks to their system errors. I was pretty much told that I need to sign for both orders, return one of them, and then request the refund of one shipping cost. Really a waste of my time! Even though the return is free! But why the order cannot be modified or cancelled in the first place?
Also, the live chat person seemed not very friendly!

Rude staff in store, stark contrast to other luxury brands, they do not seem to have any etiquette training. Shopped at the store in Kerry Center, Shanghai, China.The staff ignored me initially and all of them focused on two other customers. I think they knew them, however I have also bought from them previously. Later when I called for assistance and tried on a pair of shoes I was shouted at for walking close to the mirror. They didnt want me to walk off the paper packaging on the floor but never stated that before I tried it on. Never had a problem with such in any other luxury store. Online, the company in Italy is unresponsive to emails. When I messaged them about a return all I got was a generic email in Italian, when I wrote in English. Also they have no transparency when it comes to their ethics and sustainability practices. No mention of such on the website. Therefore I will be avoiding them in future.